Returns and Exchanges Policy

Thank you for choosing Shenyang Lingdaoyi E-Commerce Co., Ltd. as your kitchenware supplier. We strive to provide our customers with high-quality products and a pleasant shopping experience. If you are not completely satisfied with the product you received, we are happy to arrange a return or exchange. Please read our returns and exchanges policy carefully to learn how to proceed.

1. Returns Period

You can submit a return or exchange request within 14 days of receiving your product.

2. Product Condition

All returned products must be unused and intact in their original packaging.

Products must include all accessories and manuals.

3. Returns and Exchanges Process

Please contact our customer service at service@mail.jaxolven.com to submit a return or exchange request, including your order number and a description of the problem.

Our customer service will review your request and provide you with further instructions.

4. Return Shipping Costs

If the reason for the return is due to product quality issues or incorrect shipping, we will pay the return shipping costs.

In other cases, such as returns due to a personal concern, the return shipping costs are the buyer's responsibility.

5. Exchanges

If you choose to exchange an item, please indicate which item you would like to exchange. The exchange process may be delayed, but we will do our best to expedite it.

6. Refunds

Refunds will be processed after we receive and inspect the returned item, usually within 5-7 business days.

Refunds will be issued via the original payment method.

7. Disclaimer

Items damaged due to improper use cannot be returned or exchanged.

Personalized items cannot be returned or exchanged unless there are quality issues. Have questions or need assistance? Please feel free to contact us:

Email: service@mail.jaxolven.com

Tel: 19272441985

Address: Nujiang North Street 215-2, Yuhong District, Shenyang, Liaoning Province (2-5-2)

Thank you for your understanding and support of Shenyang Lingdaoyi E-Commerce Co., Ltd. We look forward to continuing to provide you with high-quality products and services.

Sincerely,

The team of Shenyang Lingdaoyi E-Commerce Co., Ltd.