Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Shenyang Lingdaoyi E-commerce Co., Ltd. To help you shop smoothly and understand our services, we've compiled some of the most frequently asked questions and their answers. If you can't find the information you need, please feel free to contact our customer service.
1. How do I order kitchenware?
You can visit our online store, browse products, add them to your shopping cart, and follow the instructions to checkout. We accept various payment methods, including credit cards, Klarna BNPL, and PayPal.
2. How long does it take for my order to be processed?
Once payment is confirmed, we typically process and ship your order within 1-3 business days. The specific delivery time depends on your address and the shipping method you choose.
3. Do you ship internationally?
Yes, we ship worldwide, including to the Netherlands. Please note that additional import duties or taxes may apply to international shipments. These are the customer's responsibility.
4. What if the item I receive is damaged or doesn't meet my expectations?
Please contact us within 14 days of receiving your item to request a return or exchange by sending an email to service@mail.jaxolven.com and attaching relevant photos and your order number. We will process your request as quickly as possible.
5. How can I maintain my kitchen utensils to extend their lifespan?
Regular cleaning and proper storage can significantly extend the lifespan of your kitchen utensils. Following the care instructions in the manual, such as avoiding the dishwasher and keeping knives dry, will help preserve your utensils.
6. Does this product come with a warranty?
Yes, our products come with a 12-month warranty against damage caused by material or manufacturing defects. Please see our warranty page for more information.
7. Can I cancel or change my order?
Before your order ships, you can contact customer service at 19272441985 or email us to cancel or change your order. Once your order has shipped, you cannot cancel it, but you can request a return.
8. How can I subscribe to our newsletter to receive the latest offers?
You can find the option to subscribe at the bottom of our homepage. Enter your email address to receive the latest product information and promotions. If you have any questions or would like more information, please feel free to contact us:
Email: service@mail.jaxolven.com
Phone: 19272441985
Address: Nujiang North Street 215-2, Yuhong District, Shenyang, Liaoning Province (2-5-2)
Thank you for choosing Shenyang Lingdaoyi E-Commerce Co., Ltd. We look forward to providing you with high-quality products and services!
Sincerely,
The team of Shenyang Lingdaoyi E-Commerce Co., Ltd.