Warranty Policy

Thank you for choosing Shenyang Lingdaoyi E-Commerce Co., Ltd. as your kitchenware supplier. We are committed to providing our customers with high-quality products and comprehensive after-sales service. Please read our warranty policy carefully to understand your rights and how to get help.

1. Warranty Period

Our kitchenware is covered by a 12-month warranty from the date of purchase.

Should any product quality issues arise during the warranty period, we will repair or replace them free of charge.

2. Scope of Application

The warranty covers damage or defects caused by material or manufacturing defects.

The warranty does not cover damage caused by misuse, negligence, accident, or unauthorized modifications.

3. Warranty Request Procedure

To request warranty service, please contact our customer service at service@mail.jaxolven.com and provide the following information:

Your order number

Description of the problem and any relevant photos

Contact Information

Our customer service will review your request and provide you with further instructions.

4. Repair and Replacement

Once the product is eligible for warranty service, we will arrange for the product to be repaired or replaced. The repair time may vary depending on the specific situation. If repair is not possible, we will replace the product with the same or a comparable model.

5. Customer Responsibilities

Please keep your proof of purchase and warranty card as proof for any warranty claims.

When using the product, please follow the instructions in the user manual to avoid improper use.

6. Disclaimer

The warranty does not cover normal wear and tear, consumables (such as blades), or custom-made products.

Outside the warranty period, you can contact us for paid repair services. If you have any questions about the warranty policy or would like more information, please contact us. Please feel free to contact our customer service:

Email: service@mail.jaxolven.com

Tel: 19272441985

Address: Nujiang North Street 215-2, Yuhong District, Shenyang, Liaoning Province (2-5-2)

Thank you for your trust and support in Shenyang Lingdaoyi E-commerce Co., Ltd. We look forward to continuing to provide you with quality products and first-class customer service.

Sincerely,

The team of Shenyang Lingdaoyi E-commerce Co., Ltd.