Once an order is confirmed, it can no longer be changed or canceled.

If you wish to change or cancel your order, please contact us through the following channels:

Email address for inquiries: service@mail.jaxolven.com

<Note>

Your order status is "Not Shipped." If you contact us within one hour of placing your order, you can cancel it free of charge.

Please note, however, that once an order is in the shipping preparation phase, it can no longer be canceled.